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Did You Know
15/11/2022
Resource: Our definitive guide to the TSMs
Find everything you need to know to be ready and compliant with the Tenant Satisfaction Measures set out by the Regulator of Social Housing.
29/09/2022
Webinar: TSMs explained
Click here to watch the webinar where we talk through all the requirements needed to be ready for the launch of the Tenant Satisfaction Measures in April 2023
22/08/2022
Blog: Integration Area Programme Evaluation
Read the findings that were published from our evaluation for three strands of the Integration Area Programme (IAP), an initiative from the Department for Levelling Up, Housing and Communities (DLUHC)
30/11/2021
Case Study: One Manchester conduct a census
Read the case study conducted by One Manchester, with a focus on equality and diversity characteristics to improve two-way communications with the households they serve, ensure fairness, and offer services tailored to individual needs.
29/07/2021
Blog: Finding the best ways to communicate
In this new world, you want to know the best methods for listening to your residents, and we’re pleased to share a back-to-basics approach that is driving improvements in satisfaction performance.
02/07/2021
Case Study: Clanmil stakeholder perceptions
Research results and key insights from the Clanmil stakeholder perceptions study.
01/07/2021
Case Study: Peabody resident engagement
Learn how Peabody has reframed the resident engagement conversation to boost results.
01/06/2021
Case Study: Resident insight at LiveWest
Learn how the Slice of Life survey is informing resident engagement strategies at LiveWest.
01/03/2021
BLOG: Social Housing Decarbonisation Research
We’re excited to announce the launch of a study we’re conducting on behalf of BEIS to understand the decarbonisation of social housing.
04/01/2021
Webinar: How to create great customer experiences
Learn from Sarah Sargent, Director of Customer Experience at Abri, as she explore the factors that make up a great customer experience in social housing.
04/01/2021
Blog: Get started writing your CX strategy
We collaborated with Ann Gibbons, Executive Director of Customer Services at MTVH, to set out a practical framework to help you get started with your CX strategy.
04/01/2021
Webinar: How is CX changing in social housing?
We speak with Jo Causon, CEO of The Institute of Customer Service about how customer experiences and expectations are changing and how a global pandemic impacts what ‘good CX’ looks like in practice.
01/01/2021
Case Study: Trust and Transparency at BCHG
Working together with staff and residents, Black Country Housing Group is transforming their customer feedback programme.
01/01/2021
Resource: How to write an effective research brief
Step by step instructions and headings in our downloadable guide.
01/01/2021
Learn more about the services we offer
Tracking surveys, qualitative research, focus groups and more.
01/01/2021
What makes IFF Research different?
Our purpose and values start with being human first.